How to Return Items on Temu

If you are searching for How to Return Items on Temu then you are in the right place. Temu prioritizes a smooth and enjoyable shopping experience for its customers. This commitment extends to their return policy. 

Temu offers a convenient return policy, allowing you to return most items within 90 days for a full refund. 

But navigating the return process can be confusing, especially if you’re new to the platform. 

This guide will walk you through everything about How to Return Items on Temu ensuring a smooth and stress-free experience.

How to Return Items on Temu

Returning an item on Temu can be completed easily through your Temu account:

  1. Sign in to your Temu account and navigate to “Your Orders.
  2. Go to the order that contains the item you wish to return and click “Return/Refund.”
  3. Verify that you have received the package and select the item(s) you want to return. Choose a reason for the return from the provided options. You can also upload photos or comments for further clarification.
  4. Once you’ve confirmed the return details, proceed to the next step.
  5. If the item doesn’t require a physical return (e.g., digital product issue), you can choose your preferred refund method at this stage. Opt for a Temu credit balance or a refund to your original payment method.
  6. If a physical return is necessary, select your return and refund methods before submitting the request.
  7. Temu will provide a free return label for the first return from every order. Make sure the label is printed and securely attached to the return package. 
  8. Send your return package to a nearby USPS or UPS location.

Tip: To avoid additional return shipping fees, consider requesting a return for multiple items from the same order before mailing the package.

See: What Happens If Temu Order is Late.

How to Exchange Items on Temu

Temu currently doesn’t offer exchanges. However, you can achieve a similar outcome by placing a new order for the desired item and initiating a return for the original one.

Important Note: Please remember to mail your return package within 14 days of receiving your return label. Return labels from Temu are only valid for shipments within the United States (excluding security-restricted areas).

See: How to Get Free Stuff On Temu and Temu Affiliate Program.

What items are non-returnable on Temu?

Temu allows returns for a wide range of products within 90 days of purchase. This generous window provides ample time to assess your order and initiate a return if necessary. However, it’s important to note some exceptions:

  • Clothing: Returned clothing must be unworn, unwashed, undamaged, and possess all tags, packaging, and hygiene stickers. Returns for incomplete sets of clothing will not be accepted.
  • Non-Returnable Items: Certain products are explicitly marked as non-returnable on the Temu website. Be sure to check the product description before making your purchase.
  • Free Gifts: Some free gifts might also be excluded from returns.

See: Temu $200 Coupon Bundle and Is Temu Coupon Code Legit?

How long will it take to receive your refund?

Once Temu receives your returned item, they will process the refund within a specific timeframe. The exact duration depends on your original payment method. You can track the status of your refund through your order details page or Temu’s notifications.


Returning unwanted items on Temu is a simple process with the benefit of free return shipping on your first return per order. By following these steps and keeping the timelines in mind, you can ensure a smooth return experience. 

Remember to document any issues with the item and keep your return receipt for reference. If you have any further questions, Temu’s customer service is readily available to assist you. 

We hope that this article about How to Return Items on Temu is very helpful to you!


Can I exchange sizes or colors directly?

Unfortunately, Temu doesn’t currently offer direct exchanges. However, you can return your unwanted item and place a new order for the desired size or color.

How do I start a return on Temu?

You can initiate a return through your Temu account on the app or website. Find your order under “Your Orders” and click “Return/Refund“. Select the item(s) and reason for return, then follow the prompts.

Does Temu offer free returns?

Yes, Temu offers one free return label per order! The return label will be provided during the return initiation process.

How long do I have to return an item on Temu?

You have 14 days after submitting your return request to mail the item back. Ensure the return package is postmarked within this timeframe.

How will I get refunded after returning a Temu item?

Temu will issue your refund to your original payment method once they receive and process your returned item. You can track the refund status on your order details page.