How to Contact Temu Customer Service

Temu, a rising e-commerce platform, offers a vast selection of products at competitive prices. But if you encounter an issue with your order, have questions about a product, or simply need some assistance navigating the site? Then Temu Customer Service is here to help you.

Temu prioritizes customer satisfaction and offers multiple avenues to connect with Customer Service. 

Here’s everything you need to know about How to Contact Temu Customer Service. So let’s get started!

How to Contact Temu Customer Service With App

Below are the steps to Contact Temu Customer Service with App:

  1. Open the Temu app and log in to your account.
  2. Navigate to the “Me” section (usually the bottom right corner of the app).
  3. Find the “Help Center” or “Customer Service” option.
  4. Search for your specific issue or browse through the FAQs for a solution.
  5. If you can’t find an answer, there should be a “Live Chat” or “Submit a Ticket” option to connect with a customer service representative.

See: Temu Affiliate Program.

How to Contact Temu Customer Service with Website

  1. Go to the Temu website and navigate to the “Help Center” or “Contact Us” section (usually found at the bottom of the webpage).
  2. Similar to the app, you can search for your concerns or browse through the FAQs.
  3. Look for a “Live Chat” option or a way to submit a support ticket online.

How to Contact Temu Customer Service With Multiple Channels 

Temu offers a variety of communication channels to cater to diverse needs:

  1. Live Chat: Ideal for immediate assistance with simple inquiries like order status or basic account issues. Access it directly through the Temu app or website.
  2. Email and Phone Support: For intricate issues requiring detailed communication, email or phone support is suitable. Email provides a record of communication, while phone support offers a personal touch.
  3. Support Tickets: For non-urgent matters requiring investigation (e.g., billing problems, technical bugs), submit a support ticket through Temu’s help center. Provide complete details for efficient resolution.
  4. Social Media: Temu has a presence on various social media platforms. While they might not directly address customer service issues on these platforms, you can try sending a direct message to their official accounts on Facebook, Twitter, or Instagram.

Also, Know What Happens if Temu Order is late.

Choosing the Right Channel:

  • Live chat: Quick responses for simple issues.
  • Email: Detailed information or attachments required.
  • Phone: Personalized touch or complex discussions.
  • Support tickets: Non-urgent, in-depth investigations.

How to Submit a Support Ticket on Temu

Submitting a Support Ticket on Temu

  1. Access Your Temu Account: Begin by logging in to your Temu account on the Temu app or website.
  2. Navigate to the Help Center: Once logged in, locate the “Help Center” section. This can typically be found within your account settings or through a dedicated “Help” tab.
  3. Describe Your Issue: Within the Help Center, look for options related to “Submit a Ticket” or “Contact Us.” Here, you’ll be presented with a form to outline your concerns. Clearly describe the issue you’re facing, including relevant details like your order number, product information, and any error messages encountered.
  4. Attach Supporting Documents: If possible, attach screenshots or photos that visually demonstrate the problem. This can significantly aid the support team in understanding your situation and expediting a resolution.
  5. Submit the Ticket: Once you’ve thoroughly described your concern and attached any necessary documents, review your submission for accuracy. When satisfied, submit the ticket and await a response from the Temu customer support team.

See: How to Return Items on Temu.

When to Submit a Support Ticket

  1. Order Issues: Did you receive a damaged item, an incorrect product, or experience a significant delay in shipping? A support ticket allows you to report these issues and request a replacement, refund, or other solution.
  2. Billing inaccuracies: If you notice an unexpected charge on your Temu account, submitting a ticket is the best method of action to investigate the matter.
  3. Account Problems: Encountering difficulties managing your Temu account, such as forgotten passwords or login issues? The Temu support team can help you regain access or troubleshoot the problem.

Additional Tips:

  • Gather Information: Before contacting customer service, gather relevant details like the order number, product information, and any error messages you encounter. This will expedite the resolution process.
  • Be Clear and Concise: When explaining your issue, be clear, concise, and factual. The more details you provide, the better equipped the support agent will be to assist you.
  • Consider Time Zones: If contacting Temu outside their operating hours, be mindful of potential time zone differences.


Temu provides you with multiple channels to connect with their customer service department, ensuring you receive the support you deserve. 

Whether you choose the live chat for real-time assistance, utilize the phone for a voice conversation, or explore the self-service options within the Support Center, Temu offers solutions to suit your needs. Remember, a well-prepared inquiry with relevant details at hand will enhance the resolution process.

We hope that this article about How to Contact Temu Customer Service is very helpful to you!


Can I contact Temu customer service directly?

Yes, you can contact Temu customer service for personalized assistance with your orders, returns, or other inquiries. They offer a dedicated support team you can reach out to.

Does Temu offer email support?

Currently, Temu does not advertise an email address for customer service inquiries. The methods mentioned above are the recommended channels for contacting their support team.

Is contacting the seller directly an option?

Temu allows you to contact the seller directly for questions about specific items or their shipping. This can be a quicker way to get information about a particular product.

How long does it take to hear back from Temu customer service?

Temu prioritizes fast responses, but wait times may vary.

What is Temu customer service phone number?

The Temu customer care phone number is 1-888-495-8368.  However, it’s important to note that customer service hours may vary, so checking their website for current operating times is recommended before calling.